Refund policy

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at funkypunkyd@gmail.com providing us proof showing the damaged product. If your exchange is accepted, you will have to pay for the return shipping. Items sent back to us without first requesting a exchange will not be accepted.

You can always contact us for any exchange question at funkypunkyd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
The only time a full refund will be given is if an item is "PRE-ORDERED" but the item did not get fully funded. Please remember it can take some time for your bank or credit card company to process and post the refund too.